When dealing with plugins, all plugins should be disabled one-by-one, until the issue visually disappears. This narrows down the search for an issue’s culprit.
Check your error logs at WooCommerce > Status > Logs, for any error messages containing:
- wc-reminder-emails
- fatal-errors
Server Issue #
An error message originating from the server may look like this:
Error during status transition. JSON partial matching not supported in your environment. Please check your MySQL/MariaDB version
Upon receiving an error like this, please contact your web host and inform them of the message.
HPOS #
Our plugin has been compatible with HPOS since version 2.7.0 (2023-07-18). Make sure you are using the latest version of our plugin, as using an outdated version will cause incompatibility issues.
Plugin conflicts #
FluentCRM #
This may cause deleted reminder emails to be sent out even when they should not be. You may even experience emails being sent even though the Smart Reminder email plugin is deactivated. It likely is that there are registered cron events that are possibly left over that are still being sent. Our plugin uses the WooCommerce Action Scheduler library, which relies on cron jobs.
