- Does this plugin work with YITH Subscriptions?
- Can customers change their next payment date to the past?
- How do I know if customers make changes to their subscriptions?
- When I change the frequency of a subscription with an end date, will the end date change?
- Does this plugin work with the All Products for WooCommerce Subscriptions?
- Do I need to have Paypal Reference Transactions setup for Toolbox to work properly?
- How do I allow customers to edit the frequency of a subscription?
- Can I add discounts to products added onto existing subscriptions?
- I received the following error message, “New payment date is too close to today, it may lead to renewal errors. Please use one of the “ship now” options.” What does it mean?
- How can I set a limit to the number of items in the subscription?
- Why are subscription renewal orders not being processed on the assigned date and time?
- Why are email notifications not being received?
- Are taxes updated when a customer changes quantities of products in a subscription?
- Are taxes updated when a customer adds an item to their subscription?
Does this plugin work with YITH Subscriptions? #
No. Toolbox for Woocommerce Subscriptions will not work with YITH Subscriptions. We recommend using the WooCommerce Subscriptions Plugin.
Can customers change their next payment date to the past? #
No, the plugin only allows future next payment dates.
How do I know if customers make changes to their subscriptions? #
All changes will have a Note added with details of the change made to the subscription.
When I change the frequency of a subscription with an end date, will the end date change? #
Changing the frequency of a subscription with an end date will not recalculate the end date currently and could cause unintended results. It’s being fixed and should be ready soon.
Does this plugin work with the All Products for WooCommerce Subscriptions? #
Plugin link: All Products for WooCommerce Subscriptions
Yes, this plugin will work when the All Products for WooCommerce Subscriptions plugin is installed and active. Some of the functionality overlaps, but both can be installed and active on the same site.
Do I need to have Paypal Reference Transactions setup for Toolbox to work properly? #
Yes, to enable Toolbox to function properly when using Paypal as your payment gateway, you will need to set up Paypal Reference Transactions. There are other payment gateways available that work well with Toolbox such as Stripe.
How do I allow customers to edit the frequency of a subscription? #
This option can be enabled on the Toolbox Settings page > Edit Subscription Details > Edit Subscription Frequency Details.
Can I add discounts to products added onto existing subscriptions? #
No. Toolbox does not currently have this feature. If you add a discount to a product and then add the product to an existing subscription it will not calculate the discount on the recurring subscription.
I received the following error message, “New payment date is too close to today, it may lead to renewal errors. Please use one of the “ship now” options.” What does it mean? #
When changing the next payment date the calendar input uses “YYYY-MM-DD” and does not offer a way to set hours, minutes, or seconds.
For example, Toolbox will set the hours, minutes, seconds to 03:00:00 so, 3AM. If the customer sets the date to “today” and it’s already noon UTC, then this new date is in the past. WooCommerce Subscriptions doesn’t allow setting the next payment to the past and just errors out. That is why Toolbox suggests using “Ship Now” feature.
How can I set a limit to the number of items in the subscription? #
1. Copy the file /wp-content/plugins/toolbox-for-woocommerce-subscriptions/templates/myaccount/edit-subscription-products.php
to this location
/wp-content/themes/[NAME OF THEME]/woocommerce/myaccount/edit-subscription-products.php
2. In the theme copy of the template go to line 47 and change max=”999″ to max=”9″
*This example will set a limit to the quantity of 9. If you want a quantity less than or greater than 9 you will need to set the max to the desired amount.
Why are subscription renewal orders not being processed on the assigned date and time? #
WC Subscriptions uses UTC timezone to store dates to the database and will translate those dates for display in the dashboard.
The date default timezone (description here) may have been modified on the site. Please go to your WC Status report > Server Environment > Default Timezone. If the timezone is displayed as anything other than UTC this can lead to incorrect functionality from WooCommerce Subscriptions. We suggest changing the timezone back to UTC at the PHP level and using the WordPress offset that is already set to UTC+10.
*Please note we can test and verify our plugin’s functionality with default WordPress, WooCommerce, WooCommerce Subscriptions, and a base theme, but we are not able to verify and provide support for 3rd party custom code.
Why are email notifications not being received? #
For more details and ways to troubleshoot why email notifications are not being received we recommend following the steps provided by WooCommerce.
Are taxes updated when a customer changes quantities of products in a subscription? #
Yes, the subscription is recalculated using the new quantity of products and tax will be updated based on the new subtotal (Items subtotal plus shipping).
Are taxes updated when a customer adds an item to their subscription? #
Yes, the subscription is recalculated using the new quantity of products and tax will be updated based on the new subtotal (Items subtotal plus shipping).
