Plugin report tool for support

Table of Contents

Download a report with plugin, environment, and store information that you can attach to support requests made to support@wpovernight.com.

Path: WooCommerce > PDF Invoices > Advanced > Status > Download plugin report.

If you prefer not to send a report, you can also create a temporary login link for our support team using the free plugin Temporary Login Without Password.

Example file #

Download an example here: https://docs.wpovernight.com/wp-content/uploads/2025/12/plugin-report-2025-12-20.pdf

Full report information #

  • Plugin Version
  • Store URL
  • Report Date
  • Generated By

Installed Paid Extensions #

  • Plugin name – Plugin version – Plugin status

Installed Free Extensions #

  • Plugin name – Plugin version – Plugin status

Installed Multilingual Plugins #

  • Plugin name – Plugin version – Plugin status

System Configurations #

  • WordPress version
  • WooCommerce version
  • WooCommerce HPOS
  • PHP version
  • DOMDocument extension
  • MBString extension
  • GD
  • WebP Support
  • Zlib
  • opcache
  • GMagick or IMagick
  • ImageMagick
  • glob()
  • WP Memory Limit
  • WP Filesystem Method
  • allow_url_fopen
  • fileinfo
  • base64_decode
  • Intl

Directory Permissions #

  • WCPDF_TEMP_DIR Value: Central temporary plugin folder
  • WCPDF_ATTACHMENT_DIR Value: Temporary attachments folder
  • DOMPDF_TEMP_DIR Value: Temporary DOMPDF folder
  • DOMPDF_FONT_DIR Value: DOMPDF fonts folder (needs to be writable for custom/remote fonts)
  • WCPDF_ARCHIVE_DIR: Archive folder

Yearly Reset Schedule #

  • Enabled or disabled

Settings Groups #

General settings #

  • download_display
  • paper_size
  • template_path
  • test_mode
  • header_logo
  • header_logo_height
  • shop_name
  • shop_address_line_1
  • shop_address_line_2
  • shop_address_country
  • shop_address_state
  • shop_address_city
  • shop_address_postcode
  • shop_address_additional
  • vat_number
  • coc_number
  • shop_phone_number
  • shop_email_address
  • footer_height
  • footer
  • extra_1
  • extra_2
  • extra_3
  • billing_address
  • shipping_address
  • document_language
  • static_file

Debug settings #

  • file_system_method
  • document_link_access_type
  • document_access_denied_redirect_page
  • login_page
  • document_custom_redirect_page
  • enable_document_data_editing
  • default_manual_document_number
  • next_document_number
  • enable_cleanup
  • cleanup_days
  • manually_refresh_tokens

Invoice settings #

  • enabled
  • title
  • attach_to_email_ids new_order
  • cancelled_order
  • customer_cancelled_order
  • failed_order
  • customer_failed_order
  • customer_on_hold_order
  • customer_processing_order
  • customer_completed_order
  • customer_refunded_order
  • customer_invoice
  • customer_note
  • customer_pos_completed_order
  • customer_pos_refunded_order
  • disable_for_require
  • include_email_link_placement
  • my_account_buttons
  • number_title
  • date_title
  • display_email
  • display_phone
  • display_customer_notes
  • display_shop_coc
  • display_shop_vat
  • shop_vat_label
  • shop_coc_label
  • display_shipping_address
  • display_number
  • number_format
  • display_date
  • due_date
  • due_date_days
  • due_date_title
  • due_date_allowed_payment_methods
  • show_zero_taxes
  • invoice_number_column
  • invoice_number_search
  • filename
  • disable_free

Packing-slip Settings #

  • enabled

Proforma Settings #

  • title
  • disable_for_require
  • my_account_buttons
  • number_title
  • date_title
  • display_customer_notes
  • display_shipping_address
  • display_number
  • number_format
  • display_date
  • filename
  • number_sequence

Receipt Settings #

  • enabled
  • title
  • disable_for_require
  • my_account_buttons
  • number_title
  • date_title
  • display_shipping_address
  • number_format
  • display_date
  • filename
  • require_invoice

Credit-note Settings #

  • enabled
  • title
  • disable_for_require
  • number_title
  • date_title
  • display_email
  • display_phone
  • display_shipping_address
  • display_number
  • number_format
  • display_date
  • original_invoice_number
  • show_zero_taxes
  • filename
  • number_sequence

E-Documents Settings #

  • syntax
  • ubl_format
  • cii_format
  • peppol_endpoint_id
  • peppol_endpoint_eas
  • peppol_legal_identifier
  • peppol_legal_identifier_icd
  • peppol_customer_identifier_fields_location

Recent WooCommerce Logs #

  • “Fatal Errors” logs
  • “WPO WCPDF” logs
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